In-House Field Service Engineer

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

Trusting in brave ideas" this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.  

Summary

The TRUMPF Laser Technology Center (TCA) Field Service Engineer (FSE) is a member of the Additive Manufacturing Technology Group. We support TRUMPF Customers in North America (CA, US, and MEX) who utilize our lasers in “non-standard” applications. Responsibilities and duties include: Inhouse Phone Support, traveling, installing, demonstrating, troubleshooting, and repairing Lasers & Systems and Teaching Laser Technology to customers & associates. 

Principle Duties & Responsibilities

Inhouse Service Support

 

  •        Support TRUMPF customers in North America as a part of the technical service group by providing inhouse support over the phone 50% of the time or as required.
  •        Provide on-call 24/7 telephone support as required, as a part of rotating on-call support.
  •        Support mission or tool scheduling utilizing SIS scheduling software.
  •        Other duties related to inhouse support as needed.
  •        Work independently to resolve technical problems and maintain good relationship to customers

 

Field Service 

  •        Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products for both TruPrint and TruMark withTruPrint being the focus
  •        Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality in the field 
  •        Demonstration and education of lasers and systems to customers and associates 
  •        Complete basic retrofits, software installations and customer training
  •        Complete paperwork on time with high quality
  •        Trouble shoot and remedy complex issues
  •        Modification of machine application data
  •        Use relevant electrical measuring tools efficiently for trouble shooting
  •        Participate in continuous technical and other relevant training
  •        Demonstration and education of lasers and systems to customers and associates 
  •        Adhere to all company guidelines
  •        Any additional responsibilities as deemed necessary by management
  •        Must be located, or ability to relocate, within 45 minutes of a major International Airport

 Travel

  •        50% travel required, both internationally and domestically or as necessary to complete missions
  •        Perform extensive travel as needed, including but not limited to Monday through Friday 
  •        Some weekend and overnight work required, roughly 10-15 weekends a year
  •        Must maintain valid Driver’s License 
  •        Ability to obtain Passport 

Your profile

Physical Requirement

  •        Normal amount of sitting and standing, average mobility to move around an office, and ability to conduct normal amount of work on a computer
  •        Ability to lift and transport up to 70 lbs. 

Education & Experience

  •        Two-year technical degree in engineering or related field preferred, or combination of training and work experience
  •        2 or more years of experience in technical service, field service, repair or customer service/support required
  •        Strong electrical and computer systems experience and high level of diagnostic skills 
  •        2 or more years Previous experience with robotics, lasers, automation systems or mechatronics required.
  •        2 or more years Previous experience with additive manufacturing recommended 
  •        Experience with TRUMPF equipment preferred, but not required. 
  •        Previous experience with hand tools and measurement tools required
  •        Must have strong problem-solving and excellent organization skills
  •        Excellent verbal and written communication skills
  •        Software: Microsoft Office; Word; Outlook; Excel and PowerPoint

 

TRUMPF Inc. reserves the right to revise or change job duties and responsibilities as need arises.   The job description does not constitute a written or implied contract of employment.

  

TRUMPF is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran statusThis policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Apply for In-House Field Service Engineer using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=09cb28a2-a17f-4e4f-b8be-926f54313205&ccId=19000101_000001&jobId=380130&lang=en_US&source=CC4

TRUMPF is and will remain a family business. The following five members of our management holding ensure continuity and constant development. We are looking forward to your online application Ms Jennings from the personnel area

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