SCC Junior Engineer_ system

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

Gerneral Purpose:
The SCC junior engineer is responsible for handling cases escalated to the TRUMPF Service Competence Center for NSCs and subsidiaries worldwide and, together with the development department, supports machines in test status.This can be done in the office as well as in the field.
技术服务中心初级工师将负责在办公室(远程)和现场处理通快国内技术中心和全球范围内子公司的升级性技术问题并与部门协作支持机器的测试阶段。

1.Supporting and coordinating international technical escalations of the national service centers (NSC) of the subsidiaries (TG) / agencies (VT) and developing solutions 
支持和协调国内技术服务中心及其子公司/代理的上升性技术问题并提供解决方案
2.Receive service requests and enter them into the data system (e.g. malfunctions, errors, weak points, possibilities for improvement, contracts) and process them according to the fault elimination process. Localize malfunctions, even in difficult cases, and perform or initiate troubleshooting measures, if necessary with the support of experienced colleagues.
接收技术服务需求并录入到数据库(例如故障、错误、缺陷、改进可能性、合约等)并根据故障排除流程进行处理。即使在比较困难的案例中定位故障并尝试执行或启动故障排除措施,必要的时候给与有经验的同事一定的支持。
3.Control, support and plan service calls.  Support and instruct field staff in solving difficult problems, even in countries without service representation. If necessary, solutions for new types of problems can be worked out together with experts from our own department and development.
控制、支持和计划服务热线。支持和指导现场工作人员解决困难问题,即使在没有服务代表的国家也是如此。如有必要,可与本部门工程师专家及研发部同事共同研究解决新的问题类型。
4.Carry out product care. Participate in task force and product maintenance teams (departments, service, QM). Work up, analyze and evaluate problems from the field. Monitor the necessity of SW updates and conversions and, if necessary, arrange for their implementation.实施产品维护。参与到特别工作组和产品维护团队(部门、服务、质量管理)。整理、分析和评估现场出现的问题。监控软件更新和转换的必要性;如有必要,安排其实施过程。
5.Perform commissioning of automated systems, including SW installation, set up and customer trainings.
执行调试自动化系统,包括软件安软,测试和客户培训。
6.Accompany projects for customized solutions. Install the equipment and commission it at the customer's site and provide customer training. Coordinate handover to the NSC.伴随项目定制的解决方案。在客户现场安装和调试设备,并为客户提供培训。协调移交给国内技术中心。
7.Complete other assigned tasks such as production support at customers or create retrofit instructions and manuals
完成领导和上级分配的其他任务,如向客户提供生产支持或创建改装说明和手册
8.Complete other tasks assigned from the direct supervisor per business requirement.
根据业务需要,完成直属经理安排的其它工作.

Your profile

Gerneral Purpose:
The SCC junior engineer is responsible for handling cases escalated to the TRUMPF Service Competence Center for NSCs and subsidiaries worldwide and, together with the development department, supports machines in test status.This can be done in the office as well as in the field.
技术服务中心初级工师将负责在办公室(远程)和现场处理通快国内技术中心和全球范围内子公司的升级性技术问题并与部门协作支持机器的测试阶段。

1.Supporting and coordinating international technical escalations of the national service centers (NSC) of the subsidiaries (TG) / agencies (VT) and developing solutions 
支持和协调国内技术服务中心及其子公司/代理的上升性技术问题并提供解决方案
2.Receive service requests and enter them into the data system (e.g. malfunctions, errors, weak points, possibilities for improvement, contracts) and process them according to the fault elimination process. Localize malfunctions, even in difficult cases, and perform or initiate troubleshooting measures, if necessary with the support of experienced colleagues.
接收技术服务需求并录入到数据库(例如故障、错误、缺陷、改进可能性、合约等)并根据故障排除流程进行处理。即使在比较困难的案例中定位故障并尝试执行或启动故障排除措施,必要的时候给与有经验的同事一定的支持。
3.Control, support and plan service calls.  Support and instruct field staff in solving difficult problems, even in countries without service representation. If necessary, solutions for new types of problems can be worked out together with experts from our own department and development.
控制、支持和计划服务热线。支持和指导现场工作人员解决困难问题,即使在没有服务代表的国家也是如此。如有必要,可与本部门工程师专家及研发部同事共同研究解决新的问题类型。
4.Carry out product care. Participate in task force and product maintenance teams (departments, service, QM). Work up, analyze and evaluate problems from the field. Monitor the necessity of SW updates and conversions and, if necessary, arrange for their implementation.实施产品维护。参与到特别工作组和产品维护团队(部门、服务、质量管理)。整理、分析和评估现场出现的问题。监控软件更新和转换的必要性;如有必要,安排其实施过程。
5.Perform commissioning of automated systems, including SW installation, set up and customer trainings.
执行调试自动化系统,包括软件安软,测试和客户培训。
6.Accompany projects for customized solutions. Install the equipment and commission it at the customer's site and provide customer training. Coordinate handover to the NSC.伴随项目定制的解决方案。在客户现场安装和调试设备,并为客户提供培训。协调移交给国内技术中心。
7.Complete other assigned tasks such as production support at customers or create retrofit instructions and manuals
完成领导和上级分配的其他任务,如向客户提供生产支持或创建改装说明和手册
8.Complete other tasks assigned from the direct supervisor per business requirement.
根据业务需要,完成直属经理安排的其它工作.

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