Gerneral Purpose：The SCC junior engineer is responsible for handling cases escalated to the TRUMPF Service Competence Center for NSCs and subsidiaries worldwide and, together with the development department, supports machines in test status.This can be done in the office as well as in the field.
1.The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned以下说明旨在描述总括性的、实质性的工作职责,无法罗列所有详尽的工作内容，因此雇员还可能需要完成以下列表中尚未提及的工作职责.
2.Supporting and coordinating international technical escalations of the national service centers (NSC) of the subsidiaries (TG) / agencies (VT) and developing solutions
3.Receive service requests and enter them into the data system (e.g. malfunctions, errors, weak points, possibilities for improvement, contracts) and process them according to the fault elimination process. Localize malfunctions, even in difficult cases, and perform or initiate troubleshooting measures, if necessary with the support of experienced colleagues.
4.Control, support and plan service calls. Support and instruct field staff in solving difficult problems, even in countries without service representation. If necessary, solutions for new types of problems can be worked out together with experts from our own department and development.
5.Carry out product care. Participate in task force and product maintenance teams (departments, service, QM). Work up, analyze and evaluate problems from the field. Monitor the necessity of SW updates and conversions and, if necessary, arrange for their implementation.
7.Perform commissioning of machines in test status, including installation, set up and customer trainings.
8.Accompany projects for welding and robotics solutions. Support commissioning it at the customer's site and provide customer training. Coordinate handover to the NSC. 支持焊接和机器人解决方案项目。支持客户现场调试，并提供客户培训。 协调移交给 NSC
9.Complete other assigned tasks such as production support at customers or create retrofit instructions and manuals
10.Complete other tasks assigned from the direct supervisor per business requirement.
1.Bachelor degree or above 本科学历或以上
2.Electronics, Mechatronics, Welding,电子、机电一体化、焊接
3.Professional experience with welding technology and robot systems. Experience as a service technician or engineer in the machine tool industry as a plus.具有焊接技术和机器人系统的专业经验。 有机床行业服务技术员或工程师经验者优先。
4.Knowledge on machine tool products or robots熟悉机床产品或机器人
5.Knowledge in the field of welding/Laser welding具备焊接/激光焊接方面的知识
6.Strong communication, stress resistant, flexibel 优秀的沟通能力，抗压性，灵活性
7.Good MS Office skills 熟练使用办公软件
8.English is capable in daily working environmentin including listening, speaking, reading and writing. 英语可以成功运用在日常的工作环境下（包含听说读写方面）.
9.German is a plus.会德语者更佳.
10.Strong sense of high integrity, reliability, responsibility and customer orientation 正直可靠, 具备高度的责任心和客户导向意识.
11.Ability to handle issue independently, open-minded and with a team spirit.具备独立应对问题的能力, 思维开放,富有团队合作意识.
12.Ability to continuously learn.具备持续学习的能力