Sales Engineer

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

Handle sales of consumables and training and potentially other after sales products; including calling customers to upsell products, create quotes & orders in SAP and follow up on these. Analyze Non-Buyer-Analysis data to win over customers. Work with contracts and the training center to handle the start-up process for customers with new machines. Define marketing and sales strategies for consumables, training and potentially other after sales products. 

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

1.    Answer incoming phone calls, emails, faxes and voicemails regarding consumables, training courses and other after sales products. Provide courteous, competent and prompt customer service to all customers.

2.    Process quotes, and orders through the SAP System.

3.    Manage sales and marketing strategy for applicable products

4.    Execute all sales related documents in an accurate, and timely manner

5.    Ensure customers are kept well informed regarding the status of their orders. Follow-up calls as required

6.    Research where needed with Spare Parts, Contracts, Training and other Departments to ensure proper and timely customer order processing.

7.    Develop new sales strategies for consumables and other aftersales products, i.e. Vending Machine or Power by Hour 

8.    Conduct continuous market analysis and prepare feedback for local management and product management at TW.

9.    Identify new customers for TRUMPF consumables based on Non Buyer Analysis and other reports and develop appropriate sales approaches

10.    Protect TRUMPF’s assets and interests when interacting with the customer

11.    Work with other internal TRUMPF departments as needed

12.    Hours 8:00 a.m. to 5:00 p.m. 

13.    Some travel required for customer visits or shows. 

Your profile

Customer Service phone experience necessary. Good organizational skills required. Ability to communicate patiently and diplomatically is mandatory. Customer Service or sales experience preferred (2-3 years). Project management experience. Must be familiar with Microsoft Office, including Outlook, Work, Excel and also SAP. High energy, willing to be part of a hardworking team. High communication/presentation and analytical skills. Technical knowledge (for machine tools) preferred. 

Education

College degree or equivalent education preferred.

TRUMPF is an Equal Opportunity Employer.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.

Apply for Sales Engineer using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=09cb28a2-a17f-4e4f-b8be-926f54313205&ccId=19000101_000001&jobId=376353&lang=en_US&source=CC4

TRUMPF is and will remain a family business. The following five members of our management holding ensure continuity and constant development. We are looking forward to your online application Ms Wik from the personnel area

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