Service engineer

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

  • Provide exceptional customer service
  • Clearly and professionally interact with customers 
  • Work closely with customers and machines to ensure equipment operates within expected tolerances
  • Work carefully with inhouse technicians for technical assistance and provide them with diagnostic feedback
  • At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
  • Use electrical and electronic knowledge to help troubleshoot and solve issues
  • Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
  • Clean, replace or install parts to maintain smooth operation of machinery and equipment
  • Assemble, install, align equipment as needed
  • Accurately report technical conditions and information of machines to inhouse technicians and management
  • Interface with cross functional work teams such as applications, sales, engineering, production, etc. 
  • When needed, provide onsite training to customers for operation and/or repair of machines
  • Assist other Service Engineers as needed
  • Receive factory product training and technical service knowledge as needed
  • Submit organized and helpful service reports for each repair mission
  • Work as required with minimal supervision in compliance with all safety requirements
  • Travel up to 100%

Your profile

  • Education: higher professional - technical, preferably in the field of machine tool construction;
  • Special training: operator of CNC machines or equipment, primarily laser cutting machines;
  • Teamwork skills;
  • Willingness and ability to learn;
  • Problem solving skills;
  • Sociability, accuracy;
  • Ability to work in multitasking mode
  • Foreign language at a level not lower than Intermediate: English and / or German (technical);
  • Traffic rules and driving experience from 2 years (driving license category B)
  • Microsoft Office at the level of a confident user (Outlook, Excel, PowerPoint, Word);
  • CAD/CAM programs, application programs designed for diagnostics of external devices.

Your benefits

Conditions:

  • Official employment
  • Good social package
  • The salary level is discussed individual
  • VHI, payment for mobile communications

Salary based on the results of the interview.

What your future colleagues say

Did we convince you?

Interested? Daria Korolenko is looking forward to your application.
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