CAD/CAM Software Support Engineer

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

This position is responsible for supporting Metamation Software.  The Metamation Software is a technology-oriented programming system with integrated know-how from the field of Sheetmetal working.

Principle Duties & Responsibilities

  • Technically support metamation (CAD/CAM software) via phone and on site when needed.
  • Consult with customers about software system design and maintenance.
  • Troubleshoot software related problems.
  • Accurately report technical conditions and information from the customer.
  • Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
  • Perform required work with minimal supervision.
  • Travel up to 15%, including overnight travel.  Travel throughout North America is required, some international travel.

Your profile

  • Excellent communication skills, as well as, telephone etiquette. 
  • Ability to communicate patiently and diplomatically is mandatory. 
  • Must have a professional customer service attitude. 
  • Ability to work both independently and in a team environment. 
  • Solid Computer / IT background.


  • B.A. in Information Technologies or similar degree required.
  • Formal training in systems support (e.g. Microsoft training) desired.

TRUMPF is an Equal Opportunity Employer.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. 

Apply for CAD/CAM Software Support Engineer using the link below:

TRUMPF is and will remain a family business. The following five members of our management holding ensure continuity and constant development. We are looking forward to your online application Ms Michaud from the personnel area

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