Trusting in brave ideas" this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.
Product Management: Critical involvement in pre-sales & post sales technical support. Work closely with TLD/TAM Product Manager(s) to promote TRUMPF as the partner for additive manufacturing technology in North America. Training and supporting the TRUMPF Sales organization in terms of the TRUMPF products, including related accessories. Perform Product Manager duties at TUSD including forecasting, NPI release, product(s) strategy, and pricing.
Project Management: Manage projects for additive manufacturing in North America including internal kick-off meetings and on-site customer visits. Take ownership until an order is fully executed (up to and including install & run-off if applicable). Escalate and report to Management in case project success is being prohibited. Act as interface for commercial and technical information between customer and the TRUMPF Additive manufacturing business unit.
Principle Duties & Responsibilities
The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.
1.1. Assist with pre-sales technical support on customer projects, including telephone support, technical presentations, quoting, development of cost sheets & pricing analysis, close contact & communication with other TUSD Product & Project Managers, TUSD service, TUSD Applications, TUS/D Marketing, and TRUMPF Germany (CM- Country Management)
1.2. Gather and communicate market, technology, and competitor information, identifying market requirements to Product Managers at TLD and the Market Intelligence Team at TUSD. Develop yearly forecast for assigned products in North America.
1.3 Define and implement product strategy with respect to global strategy and competitor analysis.
1.4. Conduct direct sales activities / accompany sales force to customer visits when needed as a technical resource.
1.5. Act as center of technical & commercial product knowledge within TUSD for assigned products.
1.6. Develop and/or adapt from TLD PMs all sales tools (e.g. presentations, operating costs, data sheets, price lists)
1.7. Product training of sales engineers, integrators, distributors and end-users
1.8. Assist at industry specific Trade Shows, Exhibitions and Conferences as required and support generating leads. Define and coordinate symposiums with Marketing (e.g. symposiums at TUSD, TUS, TMX or at strategic customer sites) in cooperation with Industry Management.
1.9. Give technical presentations for customers or for other specific audiences (conferences, trade shows, special events, etc.)
1.10. Write technical publications for magazines and conference proceedings
1.11. Lead the New Product Introduction (NPI) process for new systems & additive manufacturing as required, along with special solutions sales releases (e.g. products without existing NPI)
1.12. Routine training and update training at TRUMPF in Germany to assure a high level of competency and updating of product knowledge
2.1. Support and consult relevant stakeholders (such as distributors, integrators, end-users, TRUMPF sales organization, and TUSD service) in questions regarding software licensing, controls and electrical interface requirements for systems & additive manufacturing.
2.2. Management and processing of customer orders, including order process documentation requirements, initiation & support of kick-off meetings, routine project status meetings, and on-site run-off logistical support when necessary
2.3. Work closely with TRUMPF Germany, contract administration, logistics, service and applications to assure project communication, timing and budget targets are optimized
2.4. Confirm system & additive manufacturing configurations in E2Q file sending to contracts administration
2.5. Training of sales engineers on project management topics
2.6. Assist Product Manager(s) in managing the TRUMPF additive manufacturing product line
2.7. Support Product Manager(s) in New Product Introduction (NPI) process for new systems & additive manufacturing
Education & Experience
TRUMPF Inc. reserves the right to revise or change job duties and responsibilities as need arises. The job description does not constitute a written or implied contract of employment.
TRUMPF is an Equal Opportunity Employer. Employment is based upon personal capabilities and qualifications without regard to race, color, religion, sex, marital status, national origin, ancestry, age, past or present history of mental disorder, physical, or learning disability, mental retardation, sexual orientation, genetic information or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
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