Service Scheduler

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

Responsible for efficiently scheduling Technical Field Service Engineers through streamlined planning process.

Principle Responsibilities & Duties

  • Provide exceptional customer service.
  • Schedule regional Field Service Engineers according to mission priority while maintaining cost efficiency and high quality of service.
  • Communicate to our customers their service status in a timely manner with empathy and compassion.
  • Maintain good relations with our customers, Field Service Engineers, Regional Service Managers and other TRUMPF personnel.
  • Help Regional Service Manager evaluate Field Service Engineers’ technical and soft skills for accurate entry into a experience and qualification matrix.
  • Coordinate daily with other Service Scheduler’s the location of Field Service Engineers in order to dispatch the appropriate technician.
  • Report scheduling delays of critical machines to Service Management.
  • Work with other schedulers to acquire or lend additional coverage and achieve first time fixes.
  • Work closely with Product Support Group engineers regarding missions.
  • Other administrative, projects, office and technical tasks as assigned by the Regional Service Manager.

Your profile

  • Should have heavy call volume experience.  
  • Prior scheduling knowledge preferred but not necessary.  
  • TRUMPF product knowledge helpful.  Strong follow up skills mandatory. 
  • Minimum three years prior experience or equivalent in customer service/technical concentration is preferred. 

Education

  • Two year technical school degree with concentration in Engineering principles or suitable combination of education and work experience

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Apply for Service Scheduler using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=09cb28a2-a17f-4e4f-b8be-926f54313205&ccId=19000101_000001&jobId=373982&lang=en_US&source=CC4

TRUMPF is and will remain a family business. The following five members of our management holding ensure continuity and constant development. We are looking forward to your online application Ms Michaud from the personnel area

What your future colleagues say

We use cookies on this website. The cookies used are so-called "technically necessary cookies", which do not require the active consent of the user.