National Service Supervisor - Tube

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

Lead a small team that will be responsible for service of the TruLaser Tube from diagnostics to repair based North America.

 

Principle Duties & Responsibilities

1. Provide exceptional customer service

2. Manage & motivate a small team of in-house and field service technicians in a close association

3. Oversee all in-house activities to solve repair missions over phone lines or with remote technology

4. Responsible to schedule all installations and repair missions at customer facilities in an expedited manner

5. Ensure all direct reports produce timely, detailed and well-written service mission reports

6. Responsible for setting training goals for group and keeping qualification matrix updated

7. Manage teams mobile tools and applications

8. Conduct daily/weekly/monthly synchro meetings with team regarding status, updates and escalations

9. Provide regular feedback engineering, development, production departments and other subsidiaries  

10. Plan, coordinate and schedule machine retrofits as needed

11. Responsible for all personnel related tasks like performance review, time and attendance, PTO

12. Support creation and improvement of documentation and processes

13. Work with director as needed on budget and department goals

14. Travel when required ~20%

15. Other administrative, office and technical tasks as assigned by director

Your profile

 Should have at least 5 years of technical service on highly complex machines and some experience with high power laser resonators – preferably solid state resonators. Must be well-mannered, able to work with all different types of customers and maintain good relationships. Must be willing to travel. An associate’s degree in business management and some technical training or experience in a technical field is preferable.

“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.“ 

Apply for National Service Supervisor - Tube using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3d9596a7-6b72-4540-b6d9-61141a67b8f7&ccId=19000101_000001&jobId=367790&lang=en_US&source=CC4

TRUMPF is and will remain a family business. The following five members of our management holding ensure continuity and constant development. We are looking forward to your online application Ms Michaud from the personnel area

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