Lead and Project Manager Services

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

1. Project manager digitalization after-sales
数字化项目管理,售后服务
-As coordinator working together with colleagues from both China and Germany, to support online business platform MyTRUMPF and Service App
作为业务协调人,与中国、德国同事通力合作,支持通快的服务应用程序和线上业务平台MyTRUMP
-Further drive the digitalization of after-sales in TCWN, i.e. develop Service App with additional functionalities, establish MyTRUMPF with e-shop channel, further drive digital sales based on WeChat for after-sales
进一步推动通快中国机床事业部售后数字化,如开发附加功能的服务App,建立电子商务平台,进一步推动基于微信的售后数字化销售
-Take leadership of projects in smart services initiative of TCNW.
领导通快中国机床事业部智能服务项目
2. Lead management
服务产品销售线索管理
- Generate, assign and trac k leads based on NBA system, wechat feedback, marketing campaigns, customer care visit, service agreement data and other various channels
根据NBA系统、微信反馈、市场活动、客户拜访、服务协议数据等多种渠道生成、分配和跟踪客户信息
-Manage the lead funnel from lead to order and ensure tracking
服务产品销售机会管理
-Organize sales data and summerizd into reports to managers.
整理相关销售数据,向管理层提供相关报告。
-Maintain contacts with key account customers, mainly through email or telephone, to learn customers ideas and introduce TRUMPF products.
同主要与客户的工作人员保持邮件及电话联系,了解客户意向,介绍新产品。
3. Support product innovation process
支持产品创新过程
-To coordinate and liaise with counterpart colleagues in Germany to ensure up to date know-how in China and timely release of services products innovations in the Chinese market.
与德国相关同事协作,保持工作联系,了解最新的通快集团产品信息,以确保在中国市场及时发布最新产品。
4. To train TCNW sales and order processing staff regarding services products and innovations.
为销售人员及订单处理人员提供服务产品及相关知识的培训
5. Other tasks assigned by immediate manager.
负责完成直属主管和领导安排的其他的工作任务

Your profile

1. Bachelor degree or above
本科以上学历
2. Major in language (English or German), engineering or management
专业为语言类(英语或德语),理工类或管理类
3. 0-3 years relevant experiences, working experience with multinational communication, inhouse sales,
customer telephone service is preferred.
0-3年的相关工作经验,若有跨国公司、销售助理或远程客服经验更佳。
4. Professional oral or written communication in Chinese, or English
Customer oriented, independent and reliable.
熟练的中文、英文口头及书面沟通能力。
以客户为中心,能独立完成任务,责任心强。
5. Good English language skills: speaking, reading and writing
较好的英语沟通能力,熟练的对话,阅读以及写作能力
6. Team spirit
具有团队精神
7. Be willing to learn more about TruServices products and push the sales
乐于学习通快服务产品的知识,并推动通快服务产品的销售
8. Observe the regulations of TCN including but not limited on the Employee’s Handbook and Code of Conduct of TRUMPF China 愿意遵守通快中国的所有规章制度包括但不限于员工手册以及行为准则

Your benefits

What your future colleagues say

Did we convince you?

Interested? Lingling Zhang is looking forward to your online application.
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