The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and the team members within the Customer Service Department. The CSR is responsible for answering incoming calls and emails from internal and external customers and assisting with the placement of quotes, orders, refunds and returns.
Principle Duties & Responsibilities
Previous customer service experience is mandatory. The candidate must have experience with handling a large volume of incoming calls and must be able to communicate patiently and diplomatically. Availability to work weekends, nights and some holidays is required. Knowledge of Microsoft Office, SAP or other CRM systems is necessary.
Minimum High School graduate or equivalent. College degree or equivalent education preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Apply for Customer Service Representative using the link below: