Mission Planer 3D Service Group

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

  1. The Service mission Planner will be assigned to TCNL 3D/CO2 service group and carry out all mission planning’s on TRUMPF service management platform (SIS 3). The job includes a lot of external communication with customers, suppliers but as well also internal communication with field service engineers, sales and after sales.
  2. The operational planner is responsible for the efficient utilization of existing field service capacities and their cost-effective use.
  3. Performs the daily operational planning according to the requirements and description of the Inhouse service technicians l  Active comunication with our customers to prepare the missions in terms of machine availability, operating times as well as spare parts and tool capacity. 
  4. Cooperate and collaborate with regional Teamleaders, Sales department and tool management to reach a high customer satisfaction  
  5. Implement service excellence program and service country strategy to reach higher service efficeny 
  6. Provide qualified reporting and initiatively update escalated issues and problems to the Service Manager 
  7. Initiatively update knowledge on service / services as well as continuously improve professional skills to know better and match demand of customers for business cooperation. 
  8. Complete other tasks assigned from the direct supervisor per business requirement.

Your profile

  1. Education: College degree or  below
  2. Major:  Technical understanding
  3. Experience: Min 1 years expirence in technical service, production planning or after sales
  4. Knowledge and skills: Basic knowledge in project management . Strong communication, negotiation and planning skills. Good Microsoft skills (ppt/word/excel..) and present skills 
  5. Language: English is capable in daily working environmentin including listening, speaking, reading and writing. German is a plus
  6. Other: Assertiveness and the ability to consistently pursue long-term challenges until successful completion.Strong anti-pressure ability and strong sense of self-motivation and goal-driven.  Observe the regulations of TCN including but not limited on the Employee’s Handbook and Code of Conduct of TRUMPF China. 

Your benefits

What your future colleagues say

Did we convince you?

Interested? Lingling Zhang is looking forward to your online application.
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