Service Technician 3D Service

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

  1. The Service Technician will be assigned to Trumpf 3D Laser Cutting machines service group at TCNL and carry out service activities in Chongqing / Chengdu / South - West region. 
  2. The main requirements are the installation, maintenance and troubleshooting of TRUMPF 3D laser systems.
  3. The main goal is to ensure high customer satisfaction and machine availability in the region.
  4. Carry out 3D machine installtions, maintenance and troubeshooting at TRUMPF 3D machines
  5. Lead projects such as relocations or installations, gives instructions and technical assistance to customers and external service supplier
  6. Cooperate and collaborate effectively with internal cross functions to support customers on complaints/technical knon-how or etc. to resolve whatever issues to ensure customers’ high sactisfication. 
  7. Introduce TRUMPF service products to customer 
  8. Provide company the updated market information such as market trends, potential customer business status/preference and competitors updates and etc. for company’s long term business strategy reference. 
  9. Improve professional skills to know better and match demand of customers for business cooperation.   
  10. Complete other tasks assigned from the direct supervisor per business requirement.

Your profile

  1. The working place:In Chongqing or Chengdu
  2. Education: College degree or  below
  3. Major:  CNC Machine Service, Laser technology, Optics or related majors
  4. Experience: Min 3-5 years of experience as a service or  maintenance engineer in industrial enviroment and related 
  5. Knowledge and skills:Knowledge on CNC machines / Laser products and the application in the field of automotive manufacting .Strong communication, negotiation and  Persuasiveness skills. Good Microsoft skills (ppt/word/excel..).
  6. Language:Chinese native speaker.English is capable in daily working environmentin including listening, speaking, reading and writing.German is a plus
  7. Other:Be adapted to frequent business travel with irregular base is a must. Strong anti-pressure ability and strong sense of self-motivation and goal-driven. Rich good network to customer in the automotive industry is preferable . Observe the regulations of TCN including but not limited on the Employee’s Handbook and Code of Conduct of TRUMPF China. 

Your benefits

What your future colleagues say

Did we convince you?

Interested? Lingling Zhang is looking forward to your online application.
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