Service Technician 3D Service
- The Service Technician will be assigned to Trumpf 3D Laser Cutting machines service group at TCNL and carry out service activities in Chongqing / Chengdu / South - West region.
- The main requirements are the installation, maintenance and troubleshooting of TRUMPF 3D laser systems.
- The main goal is to ensure high customer satisfaction and machine availability in the region.
- Carry out 3D machine installtions, maintenance and troubeshooting at TRUMPF 3D machines
- Lead projects such as relocations or installations, gives instructions and technical assistance to customers and external service supplier
- Cooperate and collaborate effectively with internal cross functions to support customers on complaints/technical knon-how or etc. to resolve whatever issues to ensure customers’ high sactisfication.
- Introduce TRUMPF service products to customer
- Provide company the updated market information such as market trends, potential customer business status/preference and competitors updates and etc. for company’s long term business strategy reference.
- Improve professional skills to know better and match demand of customers for business cooperation.
- Complete other tasks assigned from the direct supervisor per business requirement.
- The working place:In Chongqing or Chengdu
- Education: College degree or below
- Major: CNC Machine Service, Laser technology, Optics or related majors
- Experience: Min 3-5 years of experience as a service or maintenance engineer in industrial enviroment and related
- Knowledge and skills:Knowledge on CNC machines / Laser products and the application in the field of automotive manufacting .Strong communication, negotiation and Persuasiveness skills. Good Microsoft skills (ppt/word/excel..).
- Language:Chinese native speaker.English is capable in daily working environmentin including listening, speaking, reading and writing.German is a plus
- Other:Be adapted to frequent business travel with irregular base is a must. Strong anti-pressure ability and strong sense of self-motivation and goal-driven. Rich good network to customer in the automotive industry is preferable . Observe the regulations of TCN including but not limited on the Employee’s Handbook and Code of Conduct of TRUMPF China.
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