The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and the team members within the Service and Spare Parts Departments.The CSR is responsible for answering incoming calls and emails from internal and external customers. The candidate is also responsible for creating cases, orders and quotes. Provided the requirements are met there is an opportunity to work remotely from a home office, up to three days per week.
Principle Duties & Responsibilities
The Call Center is open from 7:00 a.m. to 7:00 p.m. Hours are based on volume and capacity; they are subject to change based on the needs of the business. Availability to work weekends, nights and some holidays is required. Two weeks of on site training will be necessary upon starting position, additional training will be provided via digital platform
Previous customer service experience is mandatory. The candidate must have experience with handling a large volume of incoming calls and must be able to communicate patiently and diplomatically. Good organizational skills and the ability to successfully multi-task is required. Knowledge of Microsoft Office, SAP or other CRM systems is necessary.
Minimum High School graduate or equivalent. College degree or equivalent education preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
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