In House Service & Repair Technician

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

Evaluation, repair and calibration of high power MF, RF & DC equipment at in-house repair and test center.  Supporting training  and demo of equipment for customers and to qualify a project. Customer support via telephone, email and by means of remote services such as TeamViewer. 

Principle Duties & Responsibilities

  • In-house equipment evaluation, repair and testing with designated test equipment
  • Identify broken parts and replacements, provide input for cost estimation / quotation
  • Technical support for all customers via remote support (phone, email, TeamViewer) and onsite visits
  • Hands on repairs and maintenance at customer site
  • Technical support for sales department, including demo / qualification setup and testing
  • Customer training
  • Return parts evaluation
  • Help with identifying and maintaining spare parts inventory and adequate safety stock levels
  • Backup for other field service locations   
  • Occasionally 24 hour on call support (e.g. for customers with service contracts)
  • Document all service activities in service information system (SIS), help to maintain customer database
  • Prepare service trip and related reports to designated personnel
  • Customer spare parts / inventory support both on-site and in-house
  • National travel will be up to 20%, with 10% local travel, 70% of the time will be spent at the Santa Clara facility. Occasional international travel
  • Other customer support and field service related duties might be assigned.    

Your profile

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  Valid drivers license, valid passport or ability to obtain one. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  

Education

Ideal candidate will have knowledge of high power electronics or radio frequency circuits. Good mechanical background will be helpful, along with good problem solving, communication and computer skills.  Associate's degree (A. S.)  in Electrical Engineering / Electronics technology. Education / training in electronics with emphasis on radar or sonar and / or certification in equivalent disciplines desired, along with 1- 2  years related experience and/or training.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Apply for In House Service & Repair Technician using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3d9596a7-6b72-4540-b6d9-61141a67b8f7&ccId=19000101_000001&jobId=362468&lang=en_US&source=CC4

TRUMPF is and will remain a family business. The following five members of our management holding ensure continuity and constant development. We are looking forward to your online application Ms Michaud from the personnel area

What your future colleagues say

We use cookies on this website. The cookies used are so-called "technically necessary cookies", which do not require the active consent of the user.