Field Application Engineer China_TRUMPF photonics

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

Job characteristics:

Reporting to Marketing and Sales Manager APAC

  • The SAE is working in close contact with our customers with regard to the technical demands and possibilities of our product.
  • The SAE is responsible for offering technical support.
  • The SAE functions as an intermediary between the customers and our internal organization.
  • The SAE interfaces in case of customer complaints to our organization in an efficient and effective way.
  • The location of SAE is preferred in Wuhan China. The territory coverage of SAE is China region. 

Key Areas of Responsibility:

  • Responsible for maintaining application know-how through: Discussions, interactions, investigations and tests at internal and external partners/customers, visits to customers and their customers market events and own investigations and tests.
  • Supports account management and sales at customers:
  • Provides technical assistance and support to Design In projects
  • Responds to problems and inquiries regarding product features and functionality
  • Prepares application notes and technical documentation
  • Provides demonstrations, organizes perception shootouts
  • Participates in product specification discussions and advices on interfacing
  • Works closely with customers developing close relationships with the technical community at key customers and their end customers
  • Assists with quality issues and complaints
  • Analyzes competitive data and customer feedback
  • Assists with new product application development and system solutions design.
  • Location: Wuhan

Your profile

  • Bachelor/Master degree in technical background (electrical engineering/software)
  • 5-10 years industry background in datacom; consumer electronics is a plus
  • 5-10 years hands-on experience in semiconductor technology/ micro-electronics/ASIC designs, electronic engineering, software
  • Broad experience with customer demands
  • Experience in working with different cultures (mainly Asian and European)
  • Experience in working in a team (project)
  • Experience in investigating and benchmarking
  • Basic knowledge in Marketing methods and processes
  • Project Management. Customer Relations
  • Good English communication in writing and speaking
  • Attentive listener and good communicator.
  • Sensitive for customer needs; Self starter.
  • Enthusiastic personality, with drive to bring applications to work
  • Able to perform during uncertainties
  • Good to have driving license and a car for customer visit in the region. Willing to travel in the region, travel percentage > 50%

Your benefits

What your future colleagues say

Did we convince you?

Interested? Lingling Zhang is looking forward to your online application.
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