Service Engineer -Fiber laser

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Your role

The fiber service engineer is responsible for handling cases from customer, repair the defective laser and trace the root cause for the failure, improve the service documents. This can be done in the office as well as in the field. 光纤激光器服务工程师将负责在办公室(远程)和现场处理通快光纤激光器的客户报修以及设备故障排除,跟踪设备故障原因,改进服务文档。

Supporting and coordinating the customer case, other related subsidiary NSC technical escalations and offer the reasonable solution支持和协调客户反馈的问题以及其他分公司相关现场工程师升级的技术问题,并提供解决方案

Receive service requests and enter them into the data system (e.g. malfunctions, spare parts, application problems, tools, contracts) and process them according to the fault elimination process. Localize malfunctions, and perform troubleshooting measures.接收技术服务需求并录入到数据库(例如故障、备件、应用问题、工具、合约等)并根据故障排除流程进行处理。

Support and instruct field staff (including Customer engineers) in solving problems, If necessary, solutions for new types of problems can be worked out together with other departments 支持和指导现场工作人员(客户工程师)解决问题,如有必要,可与其他部门同事共同研究解决新的问题类型。

Work up, analyze and evaluate problems from the field. 整理、分析和评估现场出现的问题。

Perform commissioning of machines, including installation, set up and customer trainings. 对机器进行调试,包括安装、安装和客户培训。

Carry out   repairs independently (e.g. Splicing ). 独立进行维修(如光纤熔接)

Complete other assigned tasks such as production support at customers or create retrofit instructions and manuals 完成领导和上级分配的其他任务,如向客户提供生产支持或创建改装说明和手册

Complete other tasks assigned from the direct supervisor per business requirement. 根据业务需要,完成直属经理安排的其它工作.

Your profile

Bachelor Degree or above 本科及以上

Laser Technology, Electronics, Mechantronis 激光、电子、机电一体化

Work experience a service engineer in fiber laser or related. 3年及以上光纤服务工程师经验

Field service on laser technique or laser application with laser welding/cutting/marking/micro processing.有激光器售后服务或者激光焊接/切割/打标/微加工应用经验的优先

Knowledge on fiber laser products and the application in the field of laser manufacturing 熟悉光纤激光器知识及激光工艺应用

Strong communication, stress resistant, flexibel 优秀的沟通能力,抗压性,灵活性

Good MS Office skills, with MOS will be better 熟练使用办公软件, 拥有MOS证书优先考虑

Chinese native speaker. 中文(普通话)作为母语.

English is capable in daily working environmentin including listening, speaking, reading and writing.英语可以成功运用在日常的工作环境下,包含听说读写方面,可以使用英文手册工作

Strong sense of high integrity, reliability, responsibility and customer orientation 正直可靠, 具备高度的责任心和客户导向意识.

Ability to handle issue independently, open-minded and with a team spirit.具备独立应对问题的能力, 思维开放,富有团队合作意识.

Ability to continuously learn.具备持续学习的能力

Strong anti-pressure ability and strong sense of self-motivation and goal-driven抗压能力强,具有强大的自我激励和目标驱动意识.

Observe the regulations of TCN including but not limited on the Employee’s Handbook and Code of Conduct of TRUMPF China.愿意遵守通快中国的所有规章制度包括但不限于员工手册以及行为准则.

Your benefits

What your future colleagues say

Did we convince you?

Interested? Lingling Zhang is looking forward to your online application.
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